Focussing on the voice of the customer

January 14, 2010

When we’re designing products, applications and services, we always bang on about how important it is to consider the customer, or user (I’m going to use those terms interchangeably in this post). But just how much do we really consider them? And how often do we compromise in favor of some product or business limitation?
While [...]

10 comments Read the full article →

2010 vision

January 13, 2010

Many folk I know have been discussing their 2009 challenges and victories and looking forward to what 2010 has in store for them. I’ve felt the need to at least review and refresh, but knew I had to get my thoughts in order first.
This post is just a first pass at doing so for me [...]

7 comments Read the full article →

Hubris, Open Internet and Clean feeds

December 17, 2009

Parts of this post were originally a comment on Senator Kate Lundy’s blog post on the Clean Feed policy.
Today, Senator Kate Lundy, a politician I admire greatly and my local Senator, posted her views on the government’s Clean Feed policy. While hinting at her opposition to the policy, she very much toes the party line, [...]

4 comments Read the full article →

Do these people have no idea? – the folly of the Internet Filter

December 15, 2009

This afternoon, Senator Stephen Conroy, the Minister for Broadband, Communications and the Digital Economy made the announcement so many of us had been dreading – that the Federal government would be going ahead with its plans to filter Australian Internet access and unnecessarily protect us from nasties we neither want nor need to be protected [...]

18 comments Read the full article →

Much promise, many miles to travel – my thoughts on the Government 2.0 Taskforce draft report

December 11, 2009

The release earlier this week of the draft report of the Government 2.0 Taskforce has the potential to be a watershed moment in the management and delivery of government and its services to the people of Australia.
I find it more than a little interesting that after not much more than passing interest in the Taskforce’s [...]

7 comments Read the full article →

Deep thoughts

December 9, 2009

I write a lot of words about the three tag words for acidlabs – Conversation. Collaboration. Community. – and what they mean in this world where Web 2.0, Enterprise 2.0, Knowledge Worker 2.0, Government 2.0 and all the other over-hyped PickHotTopicOfTheDay 2.0 subjects are discussed. It’s not often that I manage to get any of [...]

0 comments Read the full article →

Social media strategy should be a long bet

December 7, 2009

This post is being published in Marketing Magazine’s 2009 Media Guide. I’m not sure when or if MM are publishing it online.
Over the years, I’ve probably dedicated somewhere in the low-mid six figures in words to the subjects that interest me:

user experience
social media
web strategy
knowledge work and the people that do it

Most of that writing has [...]

3 comments Read the full article →

Use the connections – recruitment and social networks

December 3, 2009

Today I spoke at Social Media: A Recruitment Revolution, where I debated (kind of) Seek’s Jake Andrew on the subject Do you need a job board when you have social networking? The text below is the argument I put for my case (more or less).
The big news media. The music industry. Recruitment agencies. Job boards. [...]

2 comments Read the full article →

Online relationships – far from isolating

November 10, 2009

My friend (in both the online and physical worlds), Kate Carruthers asks an interesting question in her post Are social networks breeding social isolation? Kate concludes that for her and her circle of friends who she associates with online and physically, this isn’t the case, but has other friends who are concerned. They need not [...]

2 comments Read the full article →

It’s not extra time, it’s a shift in time

November 7, 2009

Lyndal Curtis’ commentary on the recent Media 140 conference in Sydney suggests she’s not done her homework. Despite admitting to being something of a geek, early adopter and rich social media user, she asks where we find the time and if we’re missing out on talking with big chunks of society.
Has she not connected the [...]

4 comments Read the full article →

← Previous Entries

Next Entries →