From the category archives:

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This afternoon, Jason Langenauer posted a well-argued piece with respect to the issues he sees in the national discussion we’re having over the imposition of the Labor government’s Internet filter. Initially, I thought it was a good piece. It’s clear, makes sense, sensible. But Jason is wrong on several points.
First, I should point out that [...]

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When we’re designing products, applications and services, we always bang on about how important it is to consider the customer, or user (I’m going to use those terms interchangeably in this post). But just how much do we really consider them? And how often do we compromise in favor of some product or business limitation?
While [...]

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This afternoon, Senator Stephen Conroy, the Minister for Broadband, Communications and the Digital Economy made the announcement so many of us had been dreading – that the Federal government would be going ahead with its plans to filter Australian Internet access and unnecessarily protect us from nasties we neither want nor need to be protected [...]

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The release earlier this week of the draft report of the Government 2.0 Taskforce has the potential to be a watershed moment in the management and delivery of government and its services to the people of Australia.
I find it more than a little interesting that after not much more than passing interest in the Taskforce’s [...]

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This post is being published in Marketing Magazine’s 2009 Media Guide. I’m not sure when or if MM are publishing it online.
Over the years, I’ve probably dedicated somewhere in the low-mid six figures in words to the subjects that interest me:

user experience
social media
web strategy
knowledge work and the people that do it

Most of that writing has [...]

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NOTE: The article below is my contribution to the Centre for Policy Development’s Insight: Upgrading Democracy, which consists of several pieces from well-known thinkers and doers in the Government 2.0 sector and was CPD’s submission to the Government 2.0 Taskforce. It is republished here because I like to keep everything in one place.
‘There is nothing [...]

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Just this weekend, a major event took place in Washington DC – Government 2.0 Camp. It brought together 500 thinkers and doers who seek to engage and transform government in such a way as to make the executive and legislature more open and responsive, more engaged with the public and to ensure that the public, [...]

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Recently, I was interviewed by Josh Mehlman (@vealmince), editor of NETT, the Australian magazine aimed at small businesses bringing their work and offerings online. The interview was focussed on Australia’s online economy (although the issues have relevance pretty much everywhere).

NETT have just published the article online as a sneak preview piece for the upcoming newsstand [...]

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Jye Smith very kindly asked me to contribute to his A Digital Perspective series, where he’s been asking some very smart folks in the Australian digital industry to talk about what they do and where they see the world moving. I’m humbled to have been asked and consider the voices already published to be some [...]

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An interesting question popped up on one of my LinkedIn groups this morning:
“Anyone else finding it hard to recruit at the moment?”
I don’t often answer in LinkedIn groups, finding that I want to add infrequent value rather than be a chatterbox. But this question got me to thinking, particularly thinking back over a number of [...]

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