We have a small ambi­tion: to make the world a bet­ter place. We think big and gen­er­ate new ideas to solve intractable prob­lems. For the past seven years, we’ve worked with clients in the pub­lic and pri­vate sec­tors to help design, inno­vate and build skills to bring change to their organisations.


Who and what are we?

We’re a small (but very good) ser­vice design, user expe­ri­ence and com­mu­ni­ca­tion design stu­dio based in Can­berra, Aus­tralia. We work with peo­ple around the world, and in par­tic­u­lar the pub­lic sec­tor, on solv­ing com­plex prob­lems, design­ing and build­ing great pol­icy, prod­ucts and ser­vices, and build­ing skills in think­ing differently.

We put peo­ple at the cen­ter of what we do, and we go to work with big ambitions.

Our peo­ple help the pub­lic and pri­vate sec­tors change, inno­vate and grow using design think­ing, prob­lem solv­ing, com­mu­ni­ca­tions strat­egy and expe­ri­ence design to cre­ate new, sus­tain­able solu­tions to com­plex prob­lems. We’d love to talk to you about how we can work together.

We love work­ing with inter­est­ing peo­ple, we work hard to be great at what we do, and we love speak­ing pub­licly and some­times talk­ing to the media about our work. Often enough, all that works out and we have a great time.

Col­lec­tively, we’re a bit mad for great espresso, some geo­caching, our dogs and CrossFit.


Doing good

acid­labs also helps to run events like TEDx­Can­berra and Bar­Camp Can­berra, but is likely to take on all sorts of windmill-​​tilting so long as it inspires us with action, social inno­va­tion and bet­ter­ness of society.

As part of being a part of the change we want to see in the world, acid­labs com­mits to sup­port­ing causes we believe are doing good things. To this end, we are a sig­na­tory to Busi­nesses for a Clean Econ­omy‘s posi­tion state­ment sup­port­ing a car­bon price and on tran­si­tion­ing to an econ­omy focussed on “clean energy, energy effi­ciency and low-​​carbon technology.”

Since 2009, we’ve also com­mit­ted some of our post-​​tax income to Kiva, to fund loans to busi­ness peo­ple in emerg­ing economies. Most of our loans go to women or women-​​led groups. You can see our loan port­fo­lio on Kiva’s site.

In addi­tion to Kiva, which we con­sider the heart of our con­tri­bu­tion work, we make occa­sional con­tri­bu­tions to projects on both Kick­starter and Poz­i­ble.

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